Privacy Policy

Definitions

Customer: Any capable individual or professional, as construed under Articles 1123 et seq. of the French Civil Code, or legal entity, who visits the website which is the subject of these general terms and conditions.

Services: www.flaxcomp.com provides Customers with:

Content: All the content constituting the information present on the website, in particular texts, images and videos.

Customer information: Hereinafter referred to as ‘Information’ which means all personal data which may be held by www.flaxcomp.com for the management of your account, for customer relationship management and for analysis and statistical purposes.

User: Internet user connecting to and using the above-mentioned website.

Personal Information: "Information, in any form, which permits, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Law n° 78-17 of 6 January 1978).

The terms ‘personal data’, ‘data subject’, ‘processor’ and ‘sensitive data’ have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).

1. Website overview

In accordance with Article 6 of Law No. 2004-575 of 21 June 2004 relating to confidence in the digital economy, users of the website www.flaxcomp.com are informed of the identity of the various parties involved in its development and monitoring:

  • Owner: SAS DEMGY, 1 Rue Des Houssieres, 27600 Saint Aubin Sur Gaillon, France
  • Publisher: Corinne Le Rolland – c.lerolland@demgy.com
  • The person in charge of publication is a natural person or a legal entity.
  • Webmaster: SARL Human To Computer – contact@humantocomputer.com
  • Host: OVH, 2 rue Kellermann, 59100 Roubaix, France
  • Data Protection Officer: Corinne Le Rolland – c.lerolland@demgy.com

2. General terms of use of the website and of the services offered

The website constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Customer may not in any way reuse, transfer or exploit for their own benefit all or part of the content or works contained in the website.

The use of the website www.flaxcomp.com implies full and unreserved acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time. Users of the www.flaxcomp.com website are therefore invited to consult them regularly.

This website is usually accessible to users at all times. Interruptions due to technical maintenance may however be required by www.flaxcomp.com, which will then endeavour to inform users in advance of the dates and times of the maintenance. The website www.flaxcomp.com is updated by www.flaxcomp.com on a regular basis. Similarly, the legal notices may be amended at any time; they are nevertheless binding on the user, who is invited to check them often in order to be aware of them.

3. Description of services

The purpose of the www.flaxcomp.com website is to provide information about all of the company's business activities. www.flaxcomp.com endeavours to provide information on the www.flaxcomp.com website that is as accurate as possible. However, it cannot be held liable for any omissions, inaccuracies or discrepancies in updates, whether caused by itself or by third-party partners providing the information.

All content on the www.flaxcomp.com website is provided for information purposes only and is subject to change. Furthermore, the content on the www.flaxcomp.com website is not exhaustive. Changes may have been made since the content was first made available online.

4. Contractual limitations on technical data

The website uses JavaScript technology. The website cannot be held liable for any material damage related to the use of the website. In addition, the user of the website undertakes to access the website using recent, virus-free equipment with an up-to-date browser. The website www.flaxcomp.com is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: n° 2016-679).

The aim is to provide a service which ensures the highest level of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods of time, in particular for the purposes of maintenance, improvement of its infrastructure, infrastructure faults or if the Services generate traffic that is deemed abnormal.

www.flaxcomp.com and the host cannot be held liable in the event of a malfunction of the internet network, telephone lines or computer and telephone equipment, particularly due to network congestion preventing access to the server.

5. Intellectual property and counterfeits

www.flaxcomp.com is the holder of the intellectual property rights and holds the rights of use on all the content accessible on the website, in particular the texts, images, graphics, logos, videos, icons and audio. Any reproduction, representation, modification, publication or adaptation of all or part of the website content, whatever the means or process used, is forbidden, except with the prior written permission of www.flaxcomp.com.

Any unauthorised use of the website and of any of its content will be considered an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.

6. Limitation of liability

www.flaxcomp.com acts as the publisher of the website. www.flaxcomp.com is responsible for the quality and accuracy of the Content it publishes.

www.flaxcomp.com shall not be liable for any direct or indirect damage caused to the user's equipment when accessing the www.flaxcomp.com website, and resulting either from the use of equipment that does not meet the specifications set out in point 4, or from the occurrence of a bug or an incompatibility.

www.flaxcomp.com shall not be liable for indirect damage (such as loss of business or loss of opportunity) resulting from the use of the www.flaxcomp.com website. Interactive areas (ability to ask questions on the contact page) are available to users. www.flaxcomp.com reserves the right to delete, without prior notice, any content posted on this page that contravenes the applicable legislation in France, in particular the provisions relating to data protection. Where applicable, www.flaxcomp.com also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, regardless of the medium used (text, photographs, etc.).

7. Personal data management

The Customer is informed of the regulations concerning marketing communications, the law of 21 June 2014 regarding confidence in the Digital Economy, the French Data Protection Act of 06 August 2004 and the General Data Protection Regulation (GDPR: n° 2016-679).

7.1 Persons in charge of personal data collection

Regarding the Personal Data collected within the framework of creating the User's personal account and the User’s website navigation, the processor of the Personal Data is: DEMGY. www.flaxcomp.com is represented by Pierre-Jean Leduc, its legal representative.

As the party responsible for processing the data it collects, www.flaxcomp.com undertakes to comply with current applicable legal provisions. In particular, it is the Client's responsibility to establish the purposes of its data processing, to provide its customers and potential customers, once their consent has been collected, with full information on the processing of their Personal Data and to maintain an accurate processing registry. Whenever www.flaxcomp.com processes Personal Data, www.flaxcomp.com takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which www.flaxcomp.com processes it. 

7.2 Purpose of data collection

www.flaxcomp.com may process all or part of the data:

  • To enable browsing on the website and the management and traceability of services ordered by the User: website log-in and usage data, project form, etc.
  • To prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
  • To improve navigation on the website: log-in and usage data
  • To conduct optional satisfaction surveys on www.flaxcomp.com: email address
  • To conduct communication campaigns (sms, email): phone number, email address

www.flaxcomp.com does not sell your Personal Data. It is only used for essential purposes and for statistical and analytical purposes.

7.3 Right of access, rectification and objection

In accordance with current European regulations, Users of www.flaxcomp.com benefit from the following rights:

  • Right to access (Article 15 GDPR) and rectify (Article 16 GDPR), to update, to the completeness of Users' data, and right of blocking or erasure of Users' personal data (Article 17 GDPR) when it is inaccurate, incomplete, equivocal, outdated, or of which the collection, use, communication or storage is prohibited
  • Right to withdraw consent at any time (Article 13-2c GDPR)
  • Right to limit the processing of Users' data (Article 18 GDPR)
  • Right to object to the processing of Users' data (Article 21 GDPR)
  • Right to portability of data provided by Users, where such data is subject to automated processing based on their consent or a contract (Article 20 GDPR)
  • Right to determine the fate of Users' data after their death and to choose to whom www.flaxcomp.com shall communicate (or not) their data, being a third party they had previously designated

As soon as www.flaxcomp.com becomes aware of the death of a User, and in the absence of instructions from the User, www.flaxcomp.com undertakes to delete the User's data, unless it is necessary to keep it for evidentiary purposes or to comply with a legal obligation.

If the User wishes to know how www.flaxcomp.com uses their Personal Data, ask to rectify them or object to their processing, the User may contact www.flaxcomp.com in writing at the following address:

DEMGY - DPO, Corinne Le Rolland
1 Rue Des Houssieres, 27600 Saint Aubin Sur Gaillon, France.

1 Rue Des Houssieres, 27600 Saint Aubin Sur Gaillon, France.  

In this case, the User must indicate the Personal Data that they would like www.flaxcomp.com to correct, update or delete, and clearly identify themself with a copy of an identity document (identity card or passport).

Requests for erasure of Personal Data will be subject to the obligations imposed on www.flaxcomp.com by law, in particular as regards the retention or archiving of documents. Finally, Users of www.flaxcomp.com may file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes). 

You may request the erasure of your personal data at any time via our Erasure of Personal Data page.

7.4 Non-disclosure of Personal Data

www.flaxcomp.com shall refrain from processing, hosting or transferring the Information collected from its Customers to a country outside the European Union or recognised as "not adequate" by the European Commission without informing the Customer in advance. However, www.flaxcomp.com remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: n° 2016-679).

www.flaxcomp.com undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Customer's Information is brought to the attention of www.flaxcomp.com, the latter must inform the Customer as soon as possible and state the corrective measures taken. Furthermore www.flaxcomp.com does not collect any ‘sensitive data’.

The User's Personal Data may be processed by subsidiaries of www.flaxcomp.com and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective duties and for the purposes mentioned above, the main persons likely to have access to Users' data of www.flaxcomp.com are the customer service agents.

7.5 Types of data collected

7.5 Types of data collected

Regarding the Users of the www.flaxcomp.com website, we collect the following data, which are essential for the operation of the service, and which are kept for a maximum period of 12 months after the end of the contractual relationship: surname, first name, mailing address, position in the company or organisation, email address and telephone.

www.flaxcomp.com also collects information to improve the user experience and provide contextualised advice:
Project descriptions.

This data is kept for a maximum period of 12 months after the end of the contractual relationship.

8. Incident notification

Despite best efforts, no method of transmission over the internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users to allow them to take appropriate action. Our incident reporting procedures take into account our legal obligations, both at national and European level. We undertake to fully inform our clients of all matters relating to the security of their account and to provide them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the User of www.flaxcomp.com is published without the User's knowledge, exchanged, transferred, ceded or sold on any medium to third parties. Only the acquisition of www.flaxcomp.com and its rights would allow the transfer of the aforementioned information to the purchaser, which would in turn be bound by the same obligations of data conservation and modification with respect to the User of the www.flaxcomp.com website.

Security

To ensure the security and confidentiality of Personal Data and personal health information, www.flaxcomp.com uses networks protected by standard features such as firewalls, pseudonymisation, encryption and passwords.  

When processing Personal Data, www.flaxcomp.com takes all reasonable steps to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction. 

9. Hyperlinks, cookies and internet tags

The www.flaxcomp.com website contains a number of hyperlinks to other websites, set up with the authorisation of www.flaxcomp.com. However, www.flaxcomp.com is not able to verify the content of the websites accessed in this way, and consequently accepts no liability in that respect.

Unless you choose to disable cookies, you agree that the website may use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and set out below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the website.

9.1. "Cookies"

A ‘cookie’ is a small data file sent to the User's browser and stored in the User's terminal (e.g. computer, smartphone), (hereinafter referred to as ‘Cookies’). This file includes information such as the User's domain name, the User's internet service provider, the User's operating system, and the date and time of access. Cookies will not damage the User's terminal in any way. 

www.flaxcomp.com may process information about the User's access to the website, such as the pages consulted and the searches performed. This information allows www.flaxcomp.com to improve the content of the website and the User's browsing experience. 

Cookies facilitate browsing and/or the provision of services offered by the website. Users may configure their browser to accept or block the Cookies, resulting in the Cookies being stored in their terminal or being rejected, either systematically or according to the sender. Users may also configure their browsing software so that acceptance or refusal of Cookies is suggested from time to time, before a Cookie is stored on their terminal. www.flaxcomp.com informs Users that, in this case, the functionalities of their browsing software may not be fully available. 

If Users reject the storage of Cookies in their terminal or browser, or if Users delete those stored there, Users are informed that their website browsing and experience may be limited. This may also be the case when www.flaxcomp.com or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings, or the country from which the terminal appears to be connected to the internet. 

Where applicable, www.flaxcomp.com waives any liability for the consequences related to the degraded functioning of the Site and any services offered by www.flaxcomp.com, resulting from (i) the refusal of Cookies by the User and (ii) the impossibility for www.flaxcomp.com to record or consult the Cookies necessary for their functioning due to the User's choice. The configuration of each browser is different in terms of managing Cookies and the User's choices. Refer to the browser's help menu, which will show how Users can change their settings with regard to cookies. 

Users may at any time choose to express and modify their preferences with regard to Cookies. www.flaxcomp.com may also call on external service providers to help collect and process the information described in this section. 

Finally, by clicking on the social network icons for Twitter, Facebook, LinkedIn and Google Plus appearing on the www.flaxcomp.com website or the mobile application, and if the User has accepted cookies by continuing to browse the www.flaxcomp.com website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also download cookies on your terminals (computer, tablet, mobile phone). 

These types of cookies are only installed on your terminals if you consent to them, by continuing your browsing on the www.flaxcomp.com website or mobile application. However, at any time, Users may revoke their consent for www.flaxcomp.com to record this type of Cookie. 

Article 9.2. Internet tags

www.flaxcomp.com may occasionally employ web beacons (also known as ‘tags’, action tags, single-pixel GIFs, clear GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store information about them, including the User's IP address) in a foreign country. 

These tags are placed both in the online advertisements allowing users to access the website and on various website pages.  

This technology allows www.flaxcomp.com to evaluate visitors' responses to the website and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this website by the User.  

The external service provider may collect information about visitors to the website and other websites through these tags, compile reports on website activity for www.flaxcomp.com, and provide other services relating to the use of the website and the internet. 

10. Applicable law and jurisdiction

Any dispute relating to the use of the www.flaxcomp.com website is subject to the laws of France. Except in cases where the law does not allow it, exclusive jurisdiction is given to the courts with jurisdiction in Evreux.